Choosing Nic Salt document set playbook
Buyers come to us for nic salt after a bad quarter: dead stock on one side, empty shelves on the other. The cause is usually the same, an assortment built from a catalogue instead of from sell-through data. This page explains how we rebuild that balance for wholesale buyers.
Published 21 June 2025 · VapeWholesaleHub · Reading time 5 min
After-sales, replacements and reorders
This page is for wholesale buyers who want a working answer on specification, price and lead time before they commit a purchase order. We have written the detail down so nobody has to sit through a sales call to extract it.
For private label accounts we hold the artwork files and the approval record. Rebranding a line eighteen months later is then a file update instead of a redesign.
We keep the specification sheet for every order on file. Two years later, when a customer asks whether a pod is compatible, the answer is a lookup rather than a guess.
Where defects actually come from
Flavour drift between batches is the quiet killer of repeat orders. We retain a sealed reference sample from every run so a complaint six weeks later can be compared against what actually left the building.
A 0.5 percent defect rate sounds excellent until it lands on a 600 unit order and you are handling three returns in a week. We quote realistic rates per category and we credit in advance for the known failure modes.
Where the margin really sits
Custom printing raises the unit price and lowers the marketing cost. For wholesale buyers the break-even is usually reached on the second or third repeat order, not the first, so we quote both branded and neutral options.
Payment terms for new accounts are normally a deposit with the balance against the bill of lading. Established buyers on a repeat schedule can move to terms after three clean shipments.
- Named account contact who has handled the product
- Specification locked in writing before production starts
- Document pack prepared per destination market
- Private label files archived for future rebrands
- Standing reorder schedule with a fixed cut-off
- Consolidated or split shipping, quoted both ways
Lead times, freight and landed cost
We ship from Shenzhen and Guangzhou: air express for samples and part loads, sea freight for volume. Typical production lead time is 12 working days after artwork approval, plus transit. We quote both routes so you can see the trade-off instead of guessing at it.
Transit times move with the season. Book space early for Q4 and around Chinese New Year, when factory output pauses for two to three weeks and freight rates tighten at the same time.
Specification summary
| Volume | 30 ml |
| Strength | 10 mg/ml |
| Base ratio | 60/40 PG-VG |
| Flavour range | 28 profiles |
| Closure | Child resistant |
| Bottle | PET |
| Minimum order | 50 units per SKU, mixed cartons allowed |
| Lead time | 22 working days after artwork approval |
The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.
Frequently asked
Can we order samples before committing?
Yes. Sample orders are shipped by air express and the cost is credited against your first production order above 60 units. We would rather you handle the sample than approve a specification from a photograph.
What documents come with a shipment?
Commercial invoice, packing list, and the certificate pack for your market: test reports, declaration of conformity and safety data sheets. We send scans before dispatch so your broker can pre-clear the file.
What happens if part of the order is defective?
Report within seven days with photos and the batch code. Confirmed defects are replaced or credited on the next shipment. The failure is logged by mode and batch, and reviewed monthly with the factory.
Related reading
Need a quotation on nic salt e-liquids?
Send destination market, target price and quantity. Same-day reply on working days.
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